Shipping Policy

Last updated: 10 October 2026

At Mayagra, we aim to prepare and dispatch orders as quickly as possible. Please read the information below for details about processing times, delivery options and shipping charges.

Order Processing

Most orders are processed within 2–3 working days.

Personalised products may require the full processing period before dispatch. Processing time is separate from the delivery time shown for your chosen shipping service.

Orders placed on weekends or UK public holidays will normally begin processing on the next working day.

UK Delivery

We offer tracked delivery throughout the United Kingdom.

Available delivery options may include:

• Royal Mail Tracked 48 – from £2.90
• Royal Mail Tracked 24 – from £4.65
• FedEx Next Day – from £8.50, where available

The exact delivery charge available for your order will be shown at checkout. Shipping costs may vary depending on the size, weight and contents of the order.

Free UK Delivery

Free UK delivery is available on eligible orders over £60.

The applicable free delivery option will be shown automatically at checkout when the order qualifies.

Delivery Times

Delivery times begin after your order has been dispatched.

Royal Mail and courier delivery times are estimates unless a service is specifically stated as guaranteed. Delays may occasionally occur due to weather, seasonal demand, public holidays, courier disruption or other circumstances outside our control.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your dispatch confirmation.

International Delivery

Mayagra ships to selected international destinations.

Available countries, delivery services and shipping charges are displayed at checkout. International delivery times vary depending on the destination and carrier.

International orders may be subject to customs procedures, import duties, local taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the recipient unless otherwise stated during checkout.

Delivery Address

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at shop@mayagra.com. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Mayagra cannot be responsible for delays or failed delivery caused by an incorrect or incomplete address supplied by the customer.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please check the tracking information first.

If you still need assistance, contact us at shop@mayagra.com and include your order number.

We will review the available tracking information and assist with the carrier where appropriate.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at shop@mayagra.com.

Please include your order number and photographs of the damaged packaging and product where possible. This helps us investigate the issue and provide the appropriate solution.

Customer Collection

Mayagra operates as an online retailer and does not currently offer customer collection from our business address.

Contact

If you have any questions about shipping or delivery, please contact:

Mayagra
Email: shop@mayagra.com
Website: mayagra.com